As I’ve mentioned before, it’s not always easy finding clothes that are flattering for women over 50. That’s why online shopping is often a good solution. You can search at the mall for hours and go home disappointed but if you Google exactly what you want, you’ll probably find it within minutes. Shopping at a trusted online store is always best and will help you to avoid online shopping hell like I experienced with FairyMiss.
Have you ever clicked on a Facebook ad because a stunning dress popped up you couldn’t resist? That happened to me a while back and I couldn’t help myself. The dress I saw was stunning, so I jumped on it. Thus, I suffered through an agonizing online shopping experience that still hasn’t been resolved.
Before that happened, I clicked on another Facebook ad and bought a BOHO style dress and skirt. They both arrived separately and rather quickly from China. When I tried on the dress it looked awful, so I emailed the company and they gave me a refund immediately. They also told me that I could keep the dress and didn’t have to send it back. Even though both items were flimsily made their customer service was great.
FairyMiss missed the boat
On August 29th I ordered a “stunning dress” from FairyMiss.
Weeks passed, and I checked to see when it was supposed to arrive. I clicked to view my order and saw that it was still being processed and hadn’t been shipped yet. I sent FairyMiss an email on Sept 28th asking them to either give me the estimated date of arrival or cancel my order. After several days, they sent me the email below.
We regret to inform you that the delivery of your item may be delayed. It will be scheduled to be shipped out from our warehouse in 5-8 business days. Could you wait for the item(s) and keep them for another event? We will email you a shipping notification once the order is shipped.
Even though I wasn’t thrilled with the fact it would be further delayed, I wrote back and asked them to proceed with the order.
On Oct 1 FairyMiss sent me an email:
Thank you for your patience. We will keep rushing your order and send out ASAP. Once it is shipped, we will inform you by email. If you run into any issue, please do not hesitate to contact us.
By October 15 I was getting impatient and emailed them asking for a FULL REFUND. I also threatened to blog about my experience in online shopping hell. Hey, as a blogger and influencer, I can do stuff like that. Two days later I received another email from them telling me my order had shipped. Yippee! I was looking forward to FINALLY receiving my dress. They also added:
For the delay issue, we would like to compensate you with 10% money refund. You can contact us to refund you this amount after you receive them and keep them.
I thought, Hmmm, sounds too good to be true. I’ll wait and see what happens when it arrives. On October 27th, I finally received the package and opened it to find:
A butt-ugly sweatshirt
I was livid and wrote them again demanding a FULL REFUND!
They emailed back a couple of days later:
So sorry for the wrong parcel sent! May I have the pic of the number under the shipping sticker label? Just tear off the shipping label.
Like a dork, I sent them a snap of the sticker label. On Nov 2 they emailed back
We feel so sorry for the wrong item. How about offer you 30% refund and you keep the item? If you run into any issue, please do not hesitate to contact us.
They must really think I’m an idiot! I fired back:
I don’t want the item and want a complete refund. It’s an incredibly ugly sweatshirt. I will not spend a penny to return it either. If you want it back, send a return paid envelope otherwise I will donate it to a homeless person and blog about this insane experience.
They wrote back on 11/5:
Sorry, we don’t have prepaid return label.
Of course, they don’t! The next day I wrote:
Fine then just return my money right now! I ordered in August and it took months to receive the wrong item. What’s the big deal? Your company screwed up. It’s not my fault. I wanted the pretty dress I ordered and didn’t get it. Don’t you believe in customer service?
11/8 they wrote back:
Do you mean you can keep with 30% refund? Pls kindly confirm then we will help to process. If you run into any issues, feel free to drop us an email and we will get back to you ASAP.
Ready to blow them off the face of the Earth, I fired back again:
NO! I want a FULL REFUND. I have not received the dress I ordered. I don’t want a stinking sweatshirt. Do you UNDERSTAND? If you can’t provide me a free way to return the sweatshirt, that’s your problem and not mine. Refund my purchase 100% or I will report your company for fraud. Please do not give me any more bullshit.
I also requested a refund from Paypal and received a case number. I still have the ugly sweatshirt and this issue hasn’t been resolved. I’m sure a homeless person will enjoy it.
Avoid online shopping hell
DO NOT SHOP online at FairyMiss no matter how enticing their clothes look. Please visit my Fashion page to see my recommended online shopping stores. I have personally vetted them, and they are all trustworthy. Online shopping is convenient and saves hours of time for women over 50. Just be wary of ads from companies you’ve never heard of and report shady ones to the Better Business Bureau.
What online stores do you shop at and trust? Please leave a comment below to help save us from online shopping hell.